Frequently Asked Questions

FAQ about Pure Fresh Tea

Q. What is the difference between your tea and the tea in the supermarket?

A. Our tea is premium, loose-leaf tea, supplied in an organza pyramid bag and all of our ingredients are 100% organic. It is processed using traditional methods and is extremely fresh and delicious. With tea, you get exactly what you pay for. Cheaper teas really aren't comparable to the tea we supply and generally taste bitter. Tea supplied in a standard tea bag generally contains a lot of dust, stalks and other parts of the leaf, so you won't get the same great taste or health benefits as with high grade tea.

Q. I would like to try your tea but don't really know where to start. What do you recommend?

We have a variety of different blends. Some are made with black tea (which contains a little caffeine as is therefore good for a pick-me-up). Some contain green tea or white tea and this is packed full of antioxidants (because of the way it is processed) and these tea are very good for those who are health conscious or who are trying to lose weight.

Q. Why is the tea you supply so good?

Because we only supply premium, organic green and oolong tea that is picked during spring or the early summer months, to ensure that you get the freshest, purest product. When you buy loose-leaf tea in this way, you can be sure you are getting tea made from only the best parts of the buds and leaves, with nothing dusty and unpleasant included!

Q. Does green tea contain caffeine?

Yes it does, but content varies by the amount of tea and how long the leaves are left to steep. In green tea, caffeine, tannin, essential oils and vitamins work together in a very beneficial way. The caffeine in tea boosts your circulation and metabolism via the central nervous system, and the tannin helps the caffeine be absorbed more slowly, preventing the caffeine rush that you get from coffee.

If you are worried about having too much caffeine, simply pour hot water over your tea leaves and then pour away this water after 45 seconds - this will remove 80% of the caffeine. The next infusion will then be delicious and virtually caffeine free!

Q. How long does it take to receive an order?

We do not have a large warehouse with automated "order picking" machines. We are subject to human need picking up, dog's got to go the know the thing..however thanks to Blackberry etc we are available 24/7 and will always do our best to get your order to you as soon as possible. You will receive an automated e mail when your order has been received, and again when payment has been processed and despatch is being prepared.

Q. What is the difference between your White Line and Black Line teas?

Both of our ranges contain only the highest quality, organic teas. The White Line was designed to try and do something really special with the concept of drinking tea and is therefore ideal as a treat, to impress guests or as a gift. The Black Line has been produced as a more affordable, every day range for tea lovers everywhere.

Q. Do you ship to Ireland, the UK, Canada, Europe, etc?

Yes we do. Shipping costs will be indicated upon checkout.

Q. How secure is your shopping cart and what is your return policy?

Our shopping cart is very secure and you can buy with confidence. We do not store any of your payment details and use page encryption for additional security. With regard to returns, we want you to be completely satisfied with your purchase. If for any reason you are not, please contact us within 28 days of receiving your goods and we will resolve any problems quickly.

Q. Will I need to buy a teapot or what other teaware is best?

The teaware you can use will depend on how you like to prepare your tea. We sell teaware to complement our ranges and complete the experience, but any of you favourite mugs or cups will do. You can also put the teabags into a small teapot with hot water, and pour from there.

Q. Can I use cream, sugar, honey, or sweeteners?

Our teas are all blended to be drunk black. Research suggests that milk removes the anti-oxidant quality of tea. If you have tried to drink "normal tea" black you will probabaly have been put off. This is because "normal tea" is bad quality tea. However, because of the quality of all of our teas, nothing really needs to be added and they are best appreciated just by adding hot (not boiling) water, before leaving to infuse for 3-5 minutes. This allows the delicate and wonderful flavours to develop fully.

Q. What are your Terms and Conditions?
Payment Options
Online purchases from Pure Tea Company Ltd. may be made using a credit card. We accept Visa,and Mastercard.
Entering your credit card information at Pure Tea Company Ltd. online is safe. We have taken the necessary steps to ensure your payment information is processed with accuracy and confidentiality.
Store Name
Your purchases will appear as "Pure Tea Company Ltd.," on your statement.
Personal Information Collected
In order to process your online order, we require your name, email address, credit card number, expiry date, the name and billing address of your credit card, shipping address if different than your credit card billing address, and a contact phone number. This allows us to process and fulfill your order and to notify you of your order status.
Protecting Your Personal Information
When you provide us your personal information to process your online order, receive this information using a secure Internet server employing the industry standard secure transmission protocol known as SSL (Secure Socket Layer). SSL encrypts all personal information you send us, ensuring that this information is sent to us in a private and secure manner. Once received, all of your personal information is protected against unauthorized access.
A Pure Tea Company Ltd. representative will only ask you for credit card information if they are taking an order placed by phone. We will never contact you by phone or email to ask for your credit card information. If you receive a phone call or email requesting such information - DO NOT PROVIDE ANY PERSONAL OR FINANCIAL INFORMATION. Instead, contact us by phone, fax or email below and let us know that you have been contacted. Pure Tea Company Ltd. representatives may contact you by phone or email to confirm the details of your order if required for fulfillment.
By using our website, you consent to the collection and use of your personal information by Pure Tea Company Ltd. If we change our Privacy policy, we will post the changes to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.
VAT on Sales
For all Pure Tea Company Ltd. purchases, VAT will be charged where Pure Tea Company Ltd. is required by law to charge tax. We will charge the applicable the Standard rate of VAT and this is included in all product pricing.
We want you to be satisfied with anything you order from Pure Tea Company Ltd. If for any reason you are not, please email us at or contact us on 01273 890127, and we will facilitate any returns.
Shipping Methods and Options
We aim to despatch all orders within 3 working days.
Postage and Packing
We will use Royal Mail 1st class post for orders weighing under 500g. For orders that weigh over 500g, the goods are dispatched by courier.
Multiple Shipping Addresses
You may ship items to separate mailing addresses ONLY by placing separate orders for each destination.
Mailing to a P.O. Box
Because of Mail limitations, Pure Tea Company Ltd. cannot ship items to a Post Office box. A street address is required for all deliveries. Please be sure to enter a complete shipping address for all online orders.
International Orders
International shipping costs vary. Please contact us at 01273 890127 or to place your order.
Terms of Purchase
The terms and conditions set forth in these terms of purchase (this ("Agreement") and the "Terms of Access" constitute the entire agreement between Pure Tea Company Ltd. ("Pure Tea Company Ltd.") and you (the "Buyer") concerning product purchase through the Website.Capitalise terms used herein shall have the meaning as defined herein, or if not defined, as defined in the Terms of Access.
1. Offer and Acceptance
By ordering a product on the Website, Buyer shall be deemed to have made an offer to buy the specified product from Pure Tea Company Ltd. pursuant to this Agreement. The acceptance and fulfilment by Pure Tea Company Ltd. of any order placed on the Website is subject to Buyer's acceptance of all of the terms of this Agreement.
2. Prices, Availability and Taxes
Prices of product on the Website are subject to change at any time without notice. All products may not be available in all areas. Product availability is subject to change at any time and Pure Tea Company Ltd. makes no representations of warranties regarding product availability. Buyer shall be responsible for any tax or other governmental charge due to the sale, use or delivery of the product, including, but not limited to, Sales Tax, Use Tax, Retailer's Occupational Tax, Gross Revenue Tax, Value Accrued or Value Added Tax, and Transportation Tax. All applicable taxes and other charges will be added to the purchase price.
3. Payment
When ordering products on the Website, Buyer may use VISA, MASTERCARD, SWITCH or AMERICAN EXPRESS. Pure Tea Company Ltd. will not accept cheques or Cash on Delivery payments. If Buyer fails to pay for any products received, Pure Tea Company Ltd. shall have the right, in addition to other remedies, to suspend or cancel further deliveries, and to proceed in any court of proper jurisdiction against Buyer for all amounts due to Pure Tea Company Ltd., including, but not limited to, legal fees, costs and interest.
4. Shipping, Title and Risk of Loss
Pure Tea Company Ltd. will ship products using the shipping method selected by Buyer on the Website. All sales are made F.O.B., the shipping point. Pure Tea Company Ltd. shall use reasonable efforts to cause products to be delivered to Buyer by requested delivery dates, but shall in no event be liable for any losses or damages caused by delay or non-delivery of products. Buyer shall be responsible for all shipping charges. Title and risk of loss in the products shall pass to Buyer upon Pure Tea Company Ltd.' (or its agent's) delivery to the carrier at the shipping point.
5. Returns, Changes and Cancellation
See our Returns policy.
6. Disclaimer of Warranties
SELLER MAKES NO WARRANTY, EXPRESS OR IMPLIED, CONCERNING NONINFRINGEMENT, THE PRODUCTS, OR THE MERCHANTABILITY OR FITNESS OF THE PRODUCTS FOR ANY PARTICULAR PURPOSE, AND EXPRESSLY DISCLAIMS ANY AND ALL SUCH WARRANTIES. Buyer is solely responsible for determining the suitability of the products for the uses and applications contemplated by Buyer. Buyer assumes all risks and liabilities arising out of possession, use, or resale of the products, whether used singly or in combination with other material, including, but not limited to, any risk or liability based on alleged negligence on the part of Pure Tea Company Ltd.
7. Buyer's Representations
Buyer represents that he/she has the requisite power and authority to enter into this Agreement and to perform the obligations under this Agreement. Buyer represents that he/she has provided accurate information to Pure Tea Company Ltd. in purchasing products through the Website and that his/her offer to purchase products complies with all applicable laws. Buyer acknowledges and agrees that he/she is solely responsible for compliance with all applicable laws and regulations concerning Buyer's purchase, possession, use, or resale of the products. Buyer further represents that he/she is familiar with the characteristics of the products, and will comply with all laws, regulations, and standards applicable to the possession, handling, processing or use of the products by Buyer, including, but not limited to, the Occupational Safety & Health Act of 1970.
8. Indemnification
Buyer shall defend, indemnify and hold Pure Tea Company Ltd. and its suppliers, including, but not limited to, their affiliates, agents, assigns, lawyers, employees, insurers, officers, predecessors, representatives, and successors, harmless from and against all claims, liabilities, costs and expenses (including, but not limited to, those related to injury or to death of Buyer or other persons) arising from or connected with (a) a breach by Buyer of this Agreement or (b) the possession, handling, use, or resale of the products by Buyer or others, including, but not limited to, any claims alleging negligence on the part of Pure Tea Company Ltd. Pure Tea Company Ltd. may participate in the defence of any such claim for the further protection of its own interests.
9. Limitation of Claims
Without limiting the scope of any other terms and conditions herein, any and all claims related to products sold to Buyer through the Website shall be made within thirty (30) days after receipt of the product to which the claim relates, or if for non-delivery, after the scheduled delivery date thereof. Buyer's failure to give Pure Tea Company Ltd. written notice of any claim within the applicable time period shall constitute an absolute and unconditional waiver of such claim. In no event shall Buyer commence any action against Pure Tea Company Ltd. related to products sold to Buyer through the Website later than one year after receipt of the product giving rise to such action.
10. Limitation of Liability
Without limiting the scope of any other terms and conditions herein, including Pure Tea Company Ltd.' disclaimer of warranties, no claim of any kind, whether as to products delivered or for non-delivery of products, or otherwise, and whether based on contract, breach of warranty, negligence, strict liability, indemnity, contribution, or otherwise, shall be greater in amount than the purchase price of the products in respect of which damages are claimed. IN NO EVENT SHALL Pure Tea Company Ltd. BE LIABLE FOR LOSS OF BUSINESS, LOSS OF PROFITS OR GOOD WILL, OR ANY OTHER INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER BUYER'S CLAIM IS BASED ON CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, INDEMNITY, CONTRIBUTION, OR OTHERWISE, AND NOTWITHSTANDING ANY CLAIM THAT SUCH LOSSES WERE REASONABLY FORESEEABLE TO Pure Tea Company Ltd. OR ANY FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY.
11. Force Majeure
Without limiting the scope of any other terms and conditions herein, Pure Tea Company Ltd. shall not be responsible or liable for any delay or failure to deliver any or all of the products for causes beyond its reasonable control, including, but not limited to, any cause or circumstance which makes impracticable the production, transportation or delivery of the products. Pure Tea Company Ltd. may cancel an order to the extent the quantity not delivered is due to any such cause or circumstance. In no event shall Pure Tea Company Ltd. be obligated to purchase products to replace any quantity not delivered due to any such cause or circumstance. In the event of any cause or circumstance excusing Pure Tea Company Ltd., Pure Tea Company Ltd. shall have the right to allocate any remaining product supply among its customers, including those not under contract, in a fair and reasonable manner, and Buyer hereby releases Pure Tea Company Ltd. from responsibility or liability for any resulting incomplete fulfillment of Buyer's order.
12. General
a) No waiver by either party of any breach of any terms or conditions contained herein shall be construed as a waiver of any succeeding breach of the same or any other terms or condition herein. Nothing contained herein shall limit the remedies of Pure Tea Company Ltd. in the event of Buyer's breach of this Agreement.
b) All notices related to this Agreement shall be in writing. The parties expressly agree that electronic communications shall be considered "writings" for all purposes under applicable law. If notice is not sent by electronic communications, notices shall be deemed given when delivered to or sent by Royal Mail, first class, postage prepaid, and, if to Buyer, sent to the address identified by Buyer when registering to purchase products through the Website and, if to Pure Tea Company Ltd., Pure Tea Company Ltd., Unit 41, The Old Brickworks, Plumpton Green, East Sussex, BN7 3DF.
c) If any terms and conditions herein are held to be invalid or unenforceable, such holding shall not affect the validity or enforceability of any other term or condition herein.
Please read this Copyright Notice carefully before using this site. By using this site, you signify your consent to the terms of this Copyright Notice. If you do not agree to the Terms, please exit the site.
1. You should assume that everything you see, read or hear on this site is protected by copyright, design right and/or other intellectual property rights unless otherwise stated and may only be used in accordance with these Terms. Pure Tea Company Ltd. does not warrant or represent that your use of materials displayed on this site will not infringe rights of third parties not owned by or affiliated with Pure Tea Company Ltd. Images, illustrations, graphics, text, etc, are either the property of Pure Tea Company Ltd. or third parties who have licensed their rights to Pure Tea Company Ltd. The use of these materials by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms. Any unauthorised use of the images may violate copyright laws, trademark laws and/or other regulations and statutes.
2. The trademarks, logos and designs displayed on the site, are the property of Pure Tea Company Ltd. or third parties who have licensed their rights to Pure Tea Company Ltd. Nothing contained on the site should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any trademark displayed on the site without the written permission of Pure Tea Company Ltd. or such third party that may own the trademarks displayed on the site.
3. You may download, print and store selected portions of the content of the site provided that you (i) only use these copies for your own personal, non-commercial use, (ii) do not copy or post the content on any network computer or broadcast the content in the media, and (iii) do not modify or alter the content in any way. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. Pure Tea Company Ltd. reserves complete title and full intellectual property rights in any content you download from this site. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content without obtaining written permission from Pure Tea Company Ltd. in advance.
4. Pure Tea Company Ltd. has not reviewed all of the sites linked to this site and is not responsible for the contents of any off-site pages or any other sites linked to this site. Your linking to any other off-site pages or other sites is at your own risk.
5. This site may contain links to other Web sites operated by third parties other than Pure Tea Company Ltd. Such links are provided for your convenience only. Pure Tea Company Ltd. does not control such Web sites and is not responsible for their content. The fact that this site contains links to other sites does not mean that Pure Tea Company Ltd. approves of, endorses or recommends those sites, nor does it imply any association with their operators. Pure Tea Company Ltd. disclaims all warranties, express or implied, as to the accuracy, legality, reliability or validity of any content on any other site and disclaims all responsibility for any loss, injury, claim, liability or damage of any kind resulting from any third party Web sites or content therein directly or indirectly accessed through links in this site.
6. Pure Tea Company Ltd. may at any time revise these Terms by updating this posting. You are bound by any such revision and should therefore periodically visit this page to review the current Terms to which you are bound.
7. These Terms shall be governed by and construed under the laws of the United Kingdom, without regard to conflict of laws principles. Any legal action with respect to any transaction subject to these Terms must be commenced within one year after the cause of action has arisen. Any actions arising out of products purchased through the Website shall be commenced in the state or courts of the United Kingdom. Buyer agrees to submit to the jurisdiction of these courts and waives any claim that venue is improper for any reason in these courts.
Pure Tea Company Ltd.
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